[DIGITAL Business Africa] – Cameroon’s Ministry of External Relations (MINREX) issued an official statement on 17 December 2025 reporting malfunctions identified during certain transactions carried out on the Cameroon e-Visa platform, Evisacam. According to MINREX, some users may have experienced unauthorized debits from their bank accounts when paying visa fees online.
According to the statement, these situations were identified through enhanced monitoring of transactions processed on the Evisacam platform. Without specifying the exact scale of the issue, the Ministry acknowledges that anomalies may have affected the bank accounts of some users who made payments through the electronic channels integrated into the e-Visa system.
To ensure swift and effective handling of complaints, MINREX invites affected users to complete the dedicated online form at https://claim.evisacam.cm. This complaints platform is designed to centralise claims and facilitate their processing by the relevant teams, in collaboration with the banking partners involved in payment operations.
The Ministry of External Relations states that each complaint submitted through this channel will be processed immediately to restore the situation for affected users and correct any anomalies identified in their accounts.
In its statement, MINREX apologises for any inconvenience caused and thanks users for their trust. It also reaffirms its commitment to enhancing the reliability and security of digital services for visa issuance in Cameroon.
Implemented as part of the modernisation of consular services, the Cameroon e-Visa is one of the pillars of MINREX’s digitalisation strategy, aimed at simplifying administrative procedures for travellers and enhancing the country’s attractiveness.
To implement this innovation, the State of Cameroon entered into a partnership with Impact Palmares Group, which was recently consolidated. Through this communication, the Ministry seeks to reassure users of the administration’s ability to detect and swiftly resolve incidents that may arise within the framework of digital public services.
By Digital Business Africa
