{"id":104057,"date":"2025-12-19T13:49:06","date_gmt":"2025-12-19T12:49:06","guid":{"rendered":"https:\/\/www.digitalbusiness.africa\/cameroon-launches-claim-evisacam-cm-a-complaints-platform-following-abnormal-bank-debits-on-the-e-visa\/"},"modified":"2025-12-19T14:56:15","modified_gmt":"2025-12-19T13:56:15","slug":"cameroon-launches-claim-evisacam-cm-a-complaints-platform-following-abnormal-bank-debits-on-the-e-visa","status":"publish","type":"post","link":"https:\/\/www.digitalbusiness.africa\/en\/cameroon-launches-claim-evisacam-cm-a-complaints-platform-following-abnormal-bank-debits-on-the-e-visa\/","title":{"rendered":"Cameroon launches claim.evisacam.cm, a complaints platform following abnormal bank debits on the e-Visa"},"content":{"rendered":"

[DIGITAL Business Africa] \u2013<\/strong> Cameroon\u2019s Ministry of External Relations (MINREX) issued an official statement on 17 December 2025 reporting malfunctions identified during certain transactions carried out on the Cameroon e-Visa platform, Evisacam. According to MINREX, some users may have experienced unauthorized debits from their bank accounts when paying visa fees online.<\/p>\n

According to the statement, these situations were identified through enhanced monitoring of transactions processed on the Evisacam platform. Without specifying the exact scale of the issue, the Ministry acknowledges that anomalies may have affected the bank accounts of some users who made payments through the electronic channels integrated into the e-Visa system.<\/p>\n

To ensure swift and effective handling of complaints, MINREX invites affected users to complete the dedicated online form at https:\/\/claim.evisacam.cm<\/a>. This complaints platform is designed to centralise claims and facilitate their processing by the relevant teams, in collaboration with the banking partners involved in payment operations.<\/p>\n

The Ministry of External Relations states that each complaint submitted through this channel will be processed immediately to restore the situation for affected users and correct any anomalies identified in their accounts.<\/p>\n

In its statement, MINREX apologises for any inconvenience caused and thanks users for their trust. It also reaffirms its commitment to enhancing the reliability and security of digital services for visa issuance in Cameroon.<\/p>\n

Implemented as part of the modernisation of consular services, the Cameroon e-Visa is one of the pillars of MINREX’s digitalisation strategy, aimed at simplifying administrative procedures for travellers and enhancing the country\u2019s attractiveness.<\/p>\n

To implement this innovation, the State of Cameroon entered into a partnership with Impact Palmares Group, which was recently consolidated. Through this communication, the Ministry seeks to reassure users of the administration\u2019s ability to detect and swiftly resolve incidents that may arise within the framework of digital public services.<\/p>\n

By Digital Business Africa<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

[DIGITAL Business Africa] \u2013 Cameroon\u2019s Ministry of External Relations (MINREX) issued an official statement on 17 December 2025 reporting malfunctions identified during certain transactions carried out on the Cameroon e-Visa platform, Evisacam. According to MINREX, some users may have experienced unauthorized debits from their bank accounts when paying visa fees online. According to the statement, […]<\/p>\n","protected":false},"author":28,"featured_media":104056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[46504,46501,46612,46564,46541,46619,46536,46582],"tags":[67203,67204,67205,67206],"class_list":{"0":"post-104057","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cameroon","8":"category-central-africa","9":"category-digital-transformation","10":"category-e-governance","11":"category-latest-publications","12":"category-public-management","13":"category-recommended-articles","14":"category-slidehome-en","15":"tag-e-visa","16":"tag-e-visa-cameroon","17":"tag-impact-palmares-group","18":"tag-minrex"},"yoast_head":"\nCameroon launches claim.evisacam.cm, a complaints platform following abnormal bank debits on the e-Visa<\/title>\n<meta name=\"description\" content=\"In response to abnormal 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Il est le Directeur de publication de Digital Business Africa, la plateforme web d'informations strat\u00e9giques sur les TIC, les T\u00e9l\u00e9coms et le Num\u00e9rique en Afrique. Journaliste dipl\u00f4m\u00e9 de l'ESSTIC et consultant en e-R\u00e9putation, il dirige le cabinet ICT Media STRATEGIES. Un cabinet sp\u00e9cialis\u00e9 en veille strat\u00e9gique dans le secteur des TIC, des T\u00e9l\u00e9coms et du Num\u00e9rique, en e-R\u00e9putation, en communication digitale, en \u00e9dition web & magazine et en production des contenus m\u00e9diatiques sp\u00e9cialis\u00e9s. Pour le contacter : beaugas@digitalbusiness.africa. T\u00e9l\u00e9phone fixe : +237 243 25 64 36. T\u00e9l\u00e9phone mobile : +237 674 61 01 68","sameAs":["https:\/\/www.facebook.com\/beaugas","https:\/\/www.instagram.com\/beaugasorain\/","https:\/\/www.linkedin.com\/in\/beaugas-orain-djoyum-09b23013\/"],"url":"https:\/\/www.digitalbusiness.africa\/en\/author\/beaugas-admin\/"}]}},"jetpack_featured_media_url":"https:\/\/www.digitalbusiness.africa\/wp-content\/uploads\/2025\/12\/e-Visa-cameroon-Claim.png","_links":{"self":[{"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/posts\/104057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/comments?post=104057"}],"version-history":[{"count":1,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/posts\/104057\/revisions"}],"predecessor-version":[{"id":104058,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/posts\/104057\/revisions\/104058"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/media\/104056"}],"wp:attachment":[{"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/media?parent=104057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/categories?post=104057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digitalbusiness.africa\/en\/wp-json\/wp\/v2\/tags?post=104057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}